kay jewelers customer service kay jewelers customer service

Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. The store is refusing to do that as well. The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. I was they would call me by end of the day to let me know, off they did not calll. Ring sizing service will take up to three additional business days. No, there are no shipping charges applied to orders shipped to a store. I have spent a ton of money at Kay's because of Chris. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. I have never bought any real gold that would break the way these pieces continue to break. Worst experience ever. I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. Top of the Page. I WAS there at 6 months. Boy did he make it up to me with a beautiful 3 ctw diamond wedding set!!!! Unfortunately it was too small, so he took it to Kay's. From guiding you to the perfect engagement ring to handling a purchase-related question. This review was chosen algorithmically as the most valued customer feedback. We owed $320.00 as of Nov.10, 2022. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Also to let employees know they should not ask personal questions like their social. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. Credit & Financing. Let me trade up without spending $450 first. The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . FAQ. You will need to provide your account information and payment method when you call. Explore a wide variety of the world's most classic ring setting, available in a variety of design options. I returned the earrings to the store on 2/26. * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. Kay Jewelers was founded in August 14, 1910. The opportunity to save $25 OFF is not common. ForLocations, The World's Best For Customer Service Info. Whenever I purchase jewelry I always go to Kay Jewelers. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! I never heard back. You will know exactly when it will be delivered. What is KAY Outlet's return and refund policy? Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . Horrible material and so over priced. They refuse to remove the interest. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. Top of the Page, Do you offer any warranties on your merchandise? How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? Top of the Page, When will my credit card be charged for my in-store pick up? Vous avez un problme similaire? Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. Salary wasn't the greatest. If you continue Just trade it in for a upgrade. #greatcause. We appreciate that you've chosen Kay Jewelers. Top of the Page, What determines the price of a diamond? Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. I wish they could be bottled and distributed for anyone doing their job everywhere. Jillian K. said "I bought a diamond earring to replace one that was lost. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. I hardly wear the ring, and Ive spent close to 14,000$ on it. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. I absolutely will never shop with Kay's again!!! Don't hesitate to place an order now. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. Click here to get notifications about new complaints of Kay Jewelers. Need Assistance? We were not told that it was a promotion but a sale. How will I know when my order is ready for pick up at my Kay Jewelers store? I went to pick up and the associate could not find my ring- what a mess? That ring is worth 3x that amount now, and $600 for it is unacceptable. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. Desired outcome: *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. We let the people know we were just taking a look around, we were not looking for anything specific. Desired outcome: Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . Read More. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. Kay Jewelers has resolved 87 complaints. Our Credit Customer Service Department's hours are: Monday-Friday 8:30 AM - 12:00 PM Eastern Time . Yes, special order items are able to be returned. We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. Sunday: 12 PM 9 PM ET. The trade-in value is the original purchase price, excluding charges such as tax and shipping. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. Cancelled order and full refund because it was within a half hour of purchase. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Order number: [protected] How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. Was told it would be expedited and will be issued within 7 days. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. when you purchase a product that is clicked through one of the outbound Please see our return/exchange policy. MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Not an email. I don't believe that we should be charged. Go ahead. min-height: auto!important; You are offered a chance to save up to 10% OFF. You can contact their customer service team by phone at 1-800-539-0066 or by email at. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. Please note that all salary figures . It's a wedding band. I wear the chain everyday and wash in it. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. Ring sizing service will take up to three additional business days. Mon. It looks like your microphone is disabled. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. Customer Service Technical Support. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. MORE+. They are the WORST company to deal with for a refund. Also got a gem of a gift for Mom. I am currently a very dissatisfied customer. I have two options: a. .main-header .primary-navigation ul li.nav-link.active { New setting for $500 with my stones put into it or b. color. VC01 (fr) Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. This is the worst company to order Jewelry through. Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. KAY Jewelers offers engraving on select merchandise. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I asked to return them and Share your photos and videos with others to prove the truth of your words. What are you looking for? Custom designed jewelry is not returnable. Kay Jewelers Review | Excellent Quality and Stunning Beauty. Design-a-ring: I will pay a private jeweler to fix the earrings. Click Here to learn how to determine your ring size. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. "Kay jewelers online service is hot garbage, worst trash ever. Our content is intended to be used for general information purposes only. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. I went into Kay Jewelers in Defiance Ohio 11/23/2022 and purchased a Neil Lane bridal set. For payments and other help, contact Kay credit card customer support at 855-506-2499. We encountered an issue signing you up. You have added the max number of Favorites. I would like to write a letter to your corporate offices. Score 2.3. I would also like the diamond replaced based on the diamond guarantee that you offer. Read full review of Kay Jewelers and 2 comments. For more information about reviews on ConsumerAffairs.com please visit our We went to the Kay Jewelers located in Pentagon Mall. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. (Exchanges cannot be made at kay.com). It can take up to ten days for this service. Associate then call the manager and was able to find when I was about to leave the store. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. Consumers complaining about Kay Jewelers most frequently mention customer service problems.Kay Jewelers ranks 142nd among Engagement Rings sites. See reviews below to learn more or submit your own review. Removed the interest and allow us to pay the final payment of $185.00. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. For a price quote on specific engraving requests, please visit your local Kay Jewelers. Really on a Sunday? What is KAY Jeweler's return and refund policy? Kay Jewelers deals in the Retail industry and offers products such as Jewelry According to the latest report, Kay Jewelers has generated US$3.82 billion (2017). I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall.