Juarez, Km 324 - 342, Mza. Basmati (Indian), also well done. Thank you to the Excellence and your phenomenal team for the wonderful trip and exceeding all expectations! They absolutely did their best to clean it each and everyday. Taxes and fees that are shown are estimates only. By noon, it's no longer refreshing. When you compare the volume of restaurants on offer to the capacity of the resort there are a very high amount of restaurants for its size. Pool rules say you cannot take them out of the water, but everybody does. Conveniently located restaurants include Mem AL Mare, Boquinete Seafood & Grill, and Layla Restaurant. They havent been too bad overall, mainly just drunk, loud, and playing music at all hours of the day. - Lunch: For us the best choices are Los Olas or pizza by the pool, both are great. Please, receive our warmest regards from The Excellence Collection. New Health & Safety Protocols; The Excellence Collection. When you actually compare it to its sister hotels in Playa Mujeres you can actually look at this Excellence resort as being competitively priced. There is so much to do at this resort. The Mole was ok, but honestly, we felt like this was something that we could do a better job at in our kitchen and we are in no way chefs. Be prepared to pay for the experience though. On the other hand, we are disappointed to read that the mattress and pillows were not comfortable to rest properly, but please, rest assured that your concern has been addressed to the appropriate department to take it into consideration. Perched above the pool overlooking the ocean, this is a picturesque spot to grab a bite to eat. Six meandering pools wind through their grounds. The other pools were pretty much the same temperature as the air around us. The staff at the Excellence Riviera Cancun do everything they can to keep you entertained throughout your stay. It has been a pleasure having you with us and we look forward to seeing you back soon. The swim up suites are perfect. - Dinner: Food and service is great everywhere like always. Airport - Arrival was quick and easy. Overview. The building could use some maintenance. They serve the complete range of caffeine-infused delights as well as a range of freshly baked treats. more. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. Kind of a let down. Whether we were at the pool, in the lobby, or in our room the Wi-Fi signal was pretty good. As you approach the doors they will automatically open. The restaurant was aesthetically designed in a minimalist Japanese vibe and the food was really good quality. Our driver wore a mask and we did too in the enclosed space. Would recommend to everyone. The service was that of a 5-star resort and the staff were genuinely just friendly, which was great to see and made you feel so much more at ease. It has been a pleasure having you with us and we look forward to seeing you back soon. If everybody just left them in the water when not in use, there would be more than enough available. At Excellence Riviera Cancun, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work.We appreciate all your comments that will certainly encourage other readers to stay with us. Ensuring proper protocols are in place. There are several restaurants and none disappoint. Excellence Riviera Cancun: Beautiful, high quality resort with welcoming staff - See 24,088 traveler reviews, 26,116 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. The grounds are gorgeous. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers. With a wide selection of choices and open for breakfast, lunch, and dinner you really cant go wrong with this choice. However, guests are not required to wear a mask anywhere, but there is space available everywhere. Once again we contacted the concierge and a few minutes later our transfer for the next morning was changed along with our checkout. Overall the room was nice if not a little bit dated. We recommend going around an hour before the tour commences to get on the tour. Because the ocean was not appealing, the pool areas were packed. They even take the time for issues like crunchy bacon vs chewy if you have a preference. Whatever choices you might want, you will have it when you are here. Also located in Spice is a Hibachi experience. The seaweed on the beach can pile up, despite the staffs removal on multiple intervals each day. Just have the paper results ready at flight check-in at the airport. This is the version of our website addressed to speakers of English in the United States. Normally, the evening entertainment is not our cup of tea, but after a few drinks, we can get on board. We managed to make it to the ocean once but it took a little liquid courage to do so. It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. Excellence Riviera Cancun Riviera Maya, Cancun 77580, Mexico. We appreciate all of your hard work in ensuring our vacation was top notch. I would recommend getting more comfortable/soft sheets. The front desk already had our test scheduled based on our departure time when we checked in. The airport/airlines recommend an App like VERIFLY to upload your results. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. We also noticed that there was a large volume of staff working throughout the resort. When they reached a person they would pass it thru. We didnt see any rubbish anywhere in the resort and on the occasion when a drink was spilled the staff was on hand to clean it up immediately. I would recommend you go there, much better value. A choice of five upscale suite concepts: spa or garden view, ocean view, swim up, rooftop, and imperial suites. Federal 307 Chet-Pto. I'm looking for some suggestions of places to play, and the. Yes, Excellence Riviera Cancun offers airport transportation for guests. Wonderful!The focus is on keeping you safe. It remains our goal to be able to make all of these resorts run on 100% renewable energy that is green and clean. Either on the beach or poolside, the waiters will frequently check on you and offer you drinks and lunchsometimes, theyll bring another round without you even needing to ask! Carreta Federal 307, 77580, Puerto Juarez, Quintana Roo, Mexico. Updated Security Alert - Quintana Roo & Cancun Travel Advisory (01/23/2023) The U.S. Embassy and Consulates in Mexico have issued a new warning to visitors of Cancun and the Mexican state of Quintana Roo over a potential conflict between taxi drivers and ride-hailing service companies which has caused many tourists to wonder is Quintana Roo safe. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Somehow we skipped the 2-3 hour wait, and that saved our last night on vacation. Daytime Activities The driver was friendly andWe never leave reviews, because all the other great reviews are true about this place. Tennis courts, an area for beach volleyball, pool tables, ping pong tables. Check-in: They have added plexiglass at the counter (and everywhere else) for obvious reasons. We can assure you that we will forward your kind words to our team for their contribution.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. This award-winning hotel's designed like a swanky Spanish hacienda, and there's a beach right outside. He leads the daytime activities. The resort is beautiful. The Excellence Collection will be providing COVID-19 antigen or PCR tests to guests with a return flight to a country that requires proof of a negative result. Offers; Suites; Deluxe Airport Transfers; Resort Map; . The staff was absolutely incredible. A bottle of Jose Cuervo tequila, Captain Morgans Rum, Smirnoff Vodka, and a bottle of red wine. Their wood fire Pizzas were very good and the seafood risotto was delicate and delicious. Secrets resorts All your questions answered! Plus, makeup and hairstyling for the bride. Package deal Contact accommodation for availability. - See 24,102 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. This is one of the Excellence chain of resorts, older locations and it was a little noticeable throughout the resort. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Pools are warm. 24,051 reviews. We had the very best time at this resort. We also use third-party cookies that help us analyze and understand how you use this website. The seaweed was bad for February, but they raked it and scoop it up almost daily to keep the beach clean. (They would spray our sunglasses, bring us small bites, refresh drinks, bring towels, the customer service was amazing and endless. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. There are a few drawbacks to this beach. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,000 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All inclusive Carr. Does Excellence Riviera Cancun offer any business services? Over the years, The Excellence Collection has been working hard to replace the standard forms of power in our Mexican resorts with pure green energy. Every single person greets you with a smile, from the ground crew to the concierge.And the staff brings us to the reason for the review. Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive property. These are the COVID-19 viral tests accepted for reentry, and they will incur an additional fee that can be paid directly at the hotel or resort, according to the following chart: Please, receive our warmest regards from The Excellence Collection. The only downside which was no fault of the resort was the seaweed. Modern, luxurious rooms are huge and have big whirlpool tubs; all have balconies and some have ocean views. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Are there opportunities to exercise at Excellence Riviera Cancun? Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. Please, receive our warmest regards from The Excellence Collection. https://www.excellenceresorts.com/cancun/excellence-riviera-cancun/ 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area The focus is on keeping you safe. Alejandro at the bar with the pizza oven is great too. For this trip, we got a spa view swim out. Please, receive our warmest regards from The Excellence Collection. The staff is friendly and fast. Overall the food selection was wide and of good quality. We are very pleased to know that our staff was able to make your stay a relaxing and memorable experience due to the excellent service provided and they are the reason why you will keep on coming back. Also on offer is an extensive range of Alcohol, including a number of premium liquors that arent available in the other bars. Cancun. On the flip side of that if you like to be in amongst the activity and mingling with other guests then the Excellence club may not be for you. The shows are noisy so look to stay closer to the SPA or outlying areas if you like your beauty sleep.The ugly.The ocean is not accessible due to a surge in algae. If It was likely they were cleaning or cycling water, but wish they would complete it in the time we were there. It was handled beautifully with no issues at all. We estimate they took away about 25% of the pool chairs and restaurant seats. We highly recommend the resort and have found few that can compare.More. I can't decide on ERC or EPM. These are just some of the people that make the ERC so special for. The Excellence resorts are known for their impeccable service and the Riviera Cancun location is no different. The Excellence Riviera Cancun was around 10-15% cheaper compared to the Excellence Playa Mujeres resort, so if you are looking for a good value option with top quality service and food the Riviera Cancun resort is a strong choice. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to share your feedback with the TripAdvisor readers. The main steakhouse in the resort was pretty underwhelmed by this offering. This category only includes cookies that ensures basic functionalities and security features of the website. The food offering is lighter compared to a full sit-down meal, but it is a great place to grab a quick lunch or breakfast. by Adrian updated October 11, 2022, 7:10 pm. If youre looking for the most secluded and quiet spot then we recommend asking for a room in building number 8. Included in your package are unlimited food and snacks, the majority of drinks (excluding some bottles of wine in the restaurants). All the activities were well done, but out of the pack Gonzalo and Julio were on top. We really cant fault the resort for its cleanliness. Already have reservations to return again. This was a great night out, the food was delicious and the chefs were really entertaining and talented. Book Excellence Riviera Cancun, Puerto Morelos on Tripadvisor: See 24,104 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. 1 (888) 307-2623. Our 4th getaway to the Excellence Riviera Cancun. All of the team members go above and beyond for service. Due to the spread-out nature of the beach, this was our go-to spot for relaxing throughout the day. Prices are calculated as of 20/02/2023 based on a check-in date of 05/03/2023. A. The real differentiator is the staff. When choosing an all-inclusive resort I think the food is the most important element we look at. a Hard Rock Hotel Riviera Maya s az UNICO 2087 otthont ad Cancun s Riviera Maya krnyke a WTTC globlis biztonsgi blyegnek elnyersvel bizonytotta, hogy biztonsgos hely a ltogatk szmra. Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles). Nonetheless, there are tons of pools and space to get sun and swim! We're in Mexico - there's no reason to have bad tequila at the bars. Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Is it safe to get a taxi from Cancun airport? I would highly recommend this resort to anyone! There are more places to choose from in the, excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun, Frequently Asked Questions about Excellence Riviera Cancun. Airport - Arrival was quick and easy. The pool around the restaurants with the swim up bar was the only one that actually cooled us off during the heat of the day. Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your opinion with other travelers.Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. When we stayed in late 2017, we were in an Excellence Club Junior suite and stayed for a week. Room: We have done all level of rooms in the past and there is not a bad room in the resort. Arrl nem is beszlve, hogy az ti cl jnius . Whats included in the all-inclusive package. Taxes and fees that are shown are estimates only. Expect to wait between 1-1.5 hrs during rush times but presentation and quality made the wait well worth it. Federal 307 Chet-Pto. The food was where the disappointment came. We recommend calling ahead to confirm details. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. We really appreciate your detailed feedback. Located a 25-minute drive from the resort. Excellence Riviera Cancun. Things such as tribute acts, traditional Mexican performances, silent discos, and Karaoke are put on. If seafood is your thing then this is the restaurant for you. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. Federal 307 Chet-Pto. For more on the Excellence Playa Mujeres, check out our review here. Plan to use the bathroom before leaving, because there is nowhere to stop along the way! Spice was the best meal we had there. It was a bit stinky at times though. We hope to come back in the next few years! 15 minutes from the airport. Open for breakfast, lunch, and dinner, this was actually a place we frequented quite a bit for breakfast. Designed to celebrate the beauty of the Riviera Maya, all of our suites feature indoor and outdoor living spaces that . The resort does its best to be environmentally friendly and tries not to offer plastic products, so make sure to bring a reusable straw if you like to use one. We had the test after lunch and had results before dinner delivered in an email. What are some of the property amenities at Excellence Riviera Cancun? The facilities available at the Excellence are really at an elevated level. This was an easy choice, they really nailed this restaurant and this is a running theme throughout the Excellence resorts we have stayed at as the restaurants are the same. Before you arrive, try and request a room in building 1, its the shortest walking distance to all of the main areas. For more on things to do and see in Puerto Morelos, check out this great article by SheSaveSheTravel.com. Spa is really good as well. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. I. Is parking available at Excellence Riviera Cancun? #1 of 10 all-inclusives in Puerto Morelos. 11/10 rating. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please be aware there is an extra cost for this service. If you are really into your golf then your best option is the El Camalen Mayakoba Golf Course. We have been to Mexico 3 times and this resort has exceeded our expectations making it our top choice. The food here was delicious, we have been to other Excellence resorts in Mexico where the local food was not done very well, so we were happy to see the Riviera Cancun resort bucking the trend. Top room amenities include a minibar, air conditioning, and a flat screen TV. and an insulated thermos to keep drinks cold. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. We like a drink and although food narrowly tips it as the most important thing to consider, the drinks offering is integral to our reviewal process. The Mile Spa is a solid offering. Also, there are dress codes at the restaurants, so you can see the attire needed in the app and pack accordingly. Generally speaking, the Cancun Hotel Zone is very safe for families. Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. The food also sets this place apart. All of this was done outside what I consider normal business hours. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. Federal 307 Chet-Pto. We went to the concierge and they printed out results for us, which they already had tied to our room. And the people - the amazing, wonderful, engaging people that work at ERC make it the special place that it is, and they keep us coming back time and time again.