No smoking of any kind will be permitted on any stateroom verandah. Mobile Phones: Passengers on all Celebrity ships can use their mobile phones onboard. The Stream package allows for full WiFi access including video chat and streaming of music and movies. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, Mexico and the Panama Canal. Surf (most popular): $24.99. By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time. For detailed information on accessibility of shore excursions, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (or locally at 206-626-7320) or visiting the Shore Excursions Office on board. Finally but maybe most importantly, our onboard management teams, starting with the Captain, conduct regular inspections and self-audits throughout the entire ship. Boarding may be denied if you arrive at the pier without the proper travel documentation, and in that case you would not be eligible for a refund. Q: Are a jacket and tie required for men? On your Holland America Line cruise you're free to dine As You Wish, from a casual bite poolside to a formal five-course affair in our classic main Dining Room, where you can choose traditional pre-set seating or a flexible open schedule. If you need to order via phone, please call Ship Services at 1-800-541-1576. A parent or legal guardian MUST accompany all children under the age of 18 on all tours for safety and liability reasons. Transfer Shower: Suite A6150 and staterooms VA8149, VA8147, VA8134, I-7099, I-6131, V5175, V5152, I-5133, V5055, V5054, VH4165, VH4144, VH4105, C1134, C1123, C1121 An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. During online check-in, you can securely submit your Immigration, Disembarkation and credit card registration forms. Please contact the Front Office for cost and other information if you wish to take advantage of this service. VIEW CRUISES Please Note: The Signature Express Baggage service is the most relaxing and hassle free disembarkation Holland America Line offers. Ambulatory Accessible A Once Online Checkin is complete, the booking is paid in full, and the cruise is approximately 45 days prior to departure, you may access your Express Docs online 24/7. Beverage. We seek, to the extent feasible, to accommodate guests with disabilities. Probably won't get the wifi package at all then. The information provided on this site was correct at the time of publishing and is subject to change at any time. Holland America Line has laundry service, dry cleaning and pressing service on all ships. This package allows unlimited usage but can only be purchased onboard. No sharing is permitted. Once your deposit has been made, you can sign up for EZpay any time a month or more in advance of your final payment date. The final amount billed may take up to 24-hours following disembarkation. Minors who are U.S. citizens should have an original, photocopy or certified original of their government-issued birth certificate or another form of proof of citizenship. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CA$750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. Tickets are nontransferable and name changes are not allowed. Any discrepancies may prevent travel. Each country has its own entry requirements, and guests assume personal responsibility for having the necessary documents when boarding. Q How do I select only the pages I want to print in Internet Explorer? Important: Do not pack your passport, medications, cruise documents or airline tickets in your checked luggage. Internet and Wi-Fi: Norwegian Cruise Line offers 24-hour internet cafes, and shipwide wireless internet access on all of its ships. Changes to your already confirmed flights (change fees and differences in fare may apply), where in the original itinerary the port is located, visas and other legal documentation that may be required, application of the Passenger Services Act to the new itinerary, comparability of cost, flight connections, and travel time required (any unused value on the original air ticket will be used to offset the cost of the new air ticket), Passport, visa or permanent resident card, Credit card you wish to use for onboard purchases. Traveladvisors should make checks payable and send to: Holland America Line If cost factors dictate the need for fare increases, Holland America Line may do so at any time prior to departure. Seat assignments are not guaranteed and are subject to change at the discretion of the airline without notice due to schedule changes, equipment changes or other unforeseen circumstances. The Signature Beverage package includes most non alcoholic drinks (smaller bottle IIRC for water), coffees, etc. You must have a Holland America Line account to complete your purchase. If you choose to use U.S. dollars, carry smaller denominations--ones, fives, tens and twenties. Q Do I need to print the entire Express Docs packet for each person traveling with me? As mentioned previously, WiFi on cruise ships does come at a cost on most major cruise lines. Babysitting service is not offered on board. Supports audio/video calling and streaming where coverage allows.). Click the Remove All Website Data button to delete all cookies currently stored by Safari. The caveats with their internet, however, are that it wont be as fast as internet on land (and current customers agree), and because its provided via satellite, physical blockages will affect connectivity (i.e. On an Inside Passage cruise you will be traveling along the protected waterways of Southeast Alaska, also known as "the Panhandle." A credit card is required for all inbound phone calls to a ship. Listen to the announcement. Also, a dark suit is appropriate for dinner on board ship), Sturdy walking shoes for every day use (two pairs are suggested) both leather, to stand up to rain if necessary, and a pair with a good arch support, One or two pairs of dress shoes to accompany your dinner outfit, Bulky or winter-weight sweaters or jackets, Rain boots and long underwear (outfitters throughout Alaska provide special gear needed for their activities, such as warm "moon boots" for walking on glaciers, waterproof rainwear, boots and life vests for river rafting or sea kayaking), Be sure to take toiletries and prescriptions for both medication and eye glasses to aid in replacement in the unlikely event they become misplaced, A travel alarm clock (although wake-up calls are offered on all Holland America Line cruises), Binoculars if you enjoy bird watching or would like a closer look at wildlife and glaciers, Your camera film is available just about everywhere you will visit. Of note, cruisers should keep an eye out for promotions. The internet service is available fleetwide with the exception of Galapagos-based expedition ships. Any fees related to seat assignments are collected by the airline directly. If your scooter must be stored in the luggage compartment of a motorcoach it may be necessary for someone traveling in your party to load the scooter into the luggage compartment; the policy as to whether or not the coach drivers are able or allowed to provide assistance is that of the Tour Operator and not Holland America Line. Please keep these available for check-in. Luggage Direct and Luggage Forward two different services offering a variety of services with the sole purpose of easing your travel! My understanding is the Have it All package includes the WIFI Surf package. Restrictions for each homeport city include participating airlines, earliest and latest flight times, and citizenship requirements. Structural stability software programs which ensure the weight of fuel, wastewater and other onboard supplies are properly distributed to maintain structural integrity. Should you need assistance in locating this information, please contact ourGuest Accessibility Department. Ability to enjoy your final hours in port at your leisure without having to stand in line at the airport. The Elite package has a daily limit of 15 alcoholic beverages with a menu price of $15 or less. Guests are still obligated to verify such information with the appropriate authorities. High-speed terminals are scattered around the library and handily adjacent to a coffee bar. If you have printed your Express Docs prior to the stateroom assignment, you may wish to check back prior to departure to see if a stateroom has been assigned. A 3% service fee will be added to your onboard account for all cash advances. The Quench Beverage Package is limited to 15 non-alcoholic drinks daily. Each person on a booking can have his or her own set of Express Docs. A Rabbi is on board for High Holiday services. The Explorations Caf, powered by The New York Times offers a comfortable, coffee house environment where you can purchase and connect to the internet using provided workstations or by using your own wireless internet device, such as a laptop computer, iPad or mobile phone. Book online at www.luggageforward.com/hollandamerica or call Luggage Forward directly. As You Wish dining is currently available on each of our ships. * (See section for Bags VIP Luggage Delivery below for details.). In some instances, name corrections will not be permitted and will require cancellation and rebooking of flights. Customs officials will not be available at the ship during check-in to register valuables. Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. Guests in each stateroom receive a disembarkation package near the conclusion of their cruise, which includes luggage tags, an assigned disembarkation time, and details about customs formalities, baggage handling, travel arrangements, and other important information regarding disembarkation. Unlimited non-alcoholic beverage. Norwegian has experimented with StarLink internet on their ships so plan on upgrades coming in 2023. Upgrade packages are available that include upgraded Stream internet. Several members of our management teams have joined us after first serving more than 20 years with the U.S. Coast Guard. Q Why is a notification sent to each guest booked? All onboard purchases and services are charged to your account by using your stateroom keycard. Please review your itinerary and verify your specific travel requirements. For example, bathroom dimensions, doorsills, and the height of bathtubs in standard staterooms are often difficult to negotiate for guests who have mobility limitations. The amount of time you allow to transfer from the ship to the airport will depend on the disembarkation port. Switzerland residents: +41 (0) 22 884 18 70, You can also reach them by email:hollandamerica@cibtvisas.com. * Electrical devices such as small fans, power strips, multi plug box outlets/adaptors, and extension cordswithout surge protectorsare allowed onboard when used with proper caution. Earn 5,000 Points w/ Holland America Line Rewards Visa Card Verified Earn 5,000 points after your first purchase, enough to redeem for a $50 onboard credit. Beverages, such as tea and coffee, made with boiled water. The infrastructure on the cruise ships themselves also play a role, with older ships often having slower connection speeds. Cruise ship internet depends on satellite connections and geographical location. If you have purchased a transfer through Holland America Line or have booked a Land+Sea Journey and require a lift vehicle, please have your traveladvisor communicate with our Access & Compliance Department at 800-547-8493, as soon as possible, so we can arrange a special transfer or lift equipped motorcoach for your Land+Sea Journey. While the terms of the package may fluctuate based on your specific sailing, this more inclusive offering typically includes 4 add-ons- shore excursion credit, a beverage package, WiFi, and specialty dining. The Express Docs notification arrives electronically approximately 45 days before departure (after your final payment has been made). We have created a broad range of shore excursions with options available for every desired activity level. If you are pregnant, please provide a medical note from your physician stating your expected due date and medical fitness to travel. The ships do have a Business Center on board with computers or use your device, but the other amenities onboard are the draw internet access due to itineraries, and locations along with onboard setup make access to the internet not as spectacular as on other cruise lines. Some people have been successful using Wi-Fi calling with the Premium plan and others have not. 50% Off coupon Up to 50% Off Black Friday Sale Ends November 30th. These rooms have 2 twin beds convertible to a queen-size bed unless otherwise noted below. Please be advised that all oxygen and oxygen equipment rental arrangements must be made by the guest and the third-party provider. Any changes will result in the cancellation of the entire air booking. The Deluxe drink package for Royal Caribbean Onboard pricing is currently $63.00 - $89.00/per day for 2021-2022 sailings. Fully Accessiblerooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the cabin, and accessible bathrooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the stateroom, and accessible bathrooms. Internet/Wifi Packages - Holland America Line For guest convenience, Holland America Line offers 3 different internet packages for purchase onboard their ships. 2. All itineraries are 7 days except a 9-day holiday trip departing December 30. In this video ( Holland America. We recommend that visitors to Holland America Line websites who require screen reader software use specific combinations of screen reader and browser. Those travelers with chronic illnesses and those who are immunocompromised are at greater risk. A separate plan for only one device would have cost me $20/day more. Please be aware that Holland America Line cannot print or fax a guest's Express Docs or Boarding Pass. To verify whether your nationality requires a Canadian visa or eTA, please contact your local Canadian consulate or visit thisCanadian immigration Web site, which may be useful to determine what is required. Guests are urged to complete the Online Check-in process before leaving home. Ambulatory Accessible For more information, see details in the FAQ Are Transfers Included? We felt the term Dressy was a bit less stuffy and a bit more festive, which is what a dressy evening should be: a chance to get dressed up and enjoy the evening while still being comfortable. Holland America Line Holland America Line Connect is the brands version of satellite internet at sea. All mail is subject to local postal office procedures and rates in the port mailed. Or explore at your own pace, with a premium hotel as your home base. Required fields are marked *. For bookings made in the United States and all other countries not listed above, submit written cancellations to Holland America Line, 450 Third Avenue West, Seattle, WA 98119 or Hal_Reservations@HollandAmerica.com. For your convenience, a variety of optional beverage packages are available for sale to accommodate the varied needs of your family. Guests will be asked to discard open beverages in plastic containers prior to boarding. (Remember that checked luggage might not be accessible at all times.) Roll-in Shower and bathtub: Suites SC6175, SC6164, SS6108, SY5002 and SY5001. Visa processing can vary by destination and submission location. Guests can use these cruise line apps to check the daily activities, make reservations, and more. From a festive five-course affair to a quick, casual dinner for two, our As You Wish dining lets you choose the venues and style that suit you. Express Docs are a more environmentally friendly option. One of the most important set of rules that is established and enforced by the IMO is the International Convention for the Safety of Life at Sea, referred to as SOLAS. "If we're going to add something to the package, it . This information is provided as general guidance. When he's not stuck in front of his computer, Jonathon enjoys travel & cruising (even after being on a cruise ship that caught fire - a story for another day!) There is free access to the Disney Cruise Line Navigator app, which is also accessible to view other data packages. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee that all are able to provide facilities that are accessible to individuals with disabilities. Please note: Except for wine and champagne, alcoholic beverages may not be brought on board during embarkation or in ports of call. If guests would like to have more devices individually or for a 3rd or 4th guest on their booking, guests can purchase upgrades to multiple device plans onboard. The price varies by the type of plan and the cruise line. Surf Read the news, check your email and keep up with favorite sports apps* and sites. make a person inadmissible to Canada, regardless of how long ago they occurred. The best approach is to bring clothes that can be layered: more layers for cooler, windier weather, fewer layers for warm, dry days. With very limited exceptions (such as our Panama Canal cruises), U.S. law prohibits a person from beginning their cruise in one U.S. port and ending it in a different U.S. port. If you are unable to transfer from your mobility scooter and alternative arrangements are required, please advise Holland America Line at the time of booking or as far in advance of your sailing as possible. The Premium packagelets you connect up to 4 devices with a usage limit of 6GB. Anyone wishing to volunteer to lead this service should contact the Cruise Director. Seattle, WA 98119. This includes packing a health kit, bringing necessary medications, and getting the right immunizations for safe and healthy travel. Passport requirement when minors travel with one adult on voyages governed by U.S. Western Hemisphere Travel Initiative (WHTI) (includes travel within Bermuda, Canada, Caribbean, Mexico, United States): When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. If you are a Platinum or Elite guest, youll get 50% off, or if you purchase Princess Plus, your Wi-Fi will be included. Every ship boasts a remarkable and extensive art collection, collectively valued at millions of dollars. BeverageManagement reserves the right to refuse service for any reason, including refusing service of alcoholic beverages to intoxicated guests. Additional safety, security and health inspections are carried out by other U.S. agencies including Customs and Border Protection, the U.S. Centers for Disease Control and Prevention and the Department of Agriculture. Infants must be at least 6 months of age at the time of embarkation in order to sail. ). Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. To learn more about weddings with Holland America Line click here. Sometimes I might have to buy a coffee at Starbucks or something at McDonalds, but no big deal. Disney Cruise Line Connect@Sea offers Disney Cruise Line guests WiFi packages based on usage. To order Greenhouse Spa products online, visit www.timetospa.com. Watch for package deals prior to your cruise and check if your Crown and Anchor member level offers a discount on internet service. Work and the internet at large can live without me for a couple weeks. Again, these prices vary based on ship, sailing and number of devices you wish to connect. Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. Parents, guardians and chaperones are responsible for overseeing the conduct of minors in their care. To add our Cancellation Protection Plan to your new or existing cruise booking, please call us at 18779324259. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.hollandamerica.com/en_US/faq.shipboard-life.can-i-use-the-internet-mobile-phones-or-webcams-on-board.html, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, Social: Per day package, $14.99. We considered this a very high price for 1 device-at-a-time for 7 days, but we bought it anyway. Club HAL is unable to accommodate children requiring one-on-one care into programming. In most ports of call you may easily exchange your U.S. dollars into the local currency at banks, airports and major hotels. This number is provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. She is a self-confessed thrill seeker, obsessive planner, and over-packer. In some cases, it may be possible for your scooter to be stowed in the luggage compartment for use in the ports of call. May 05, 2021 7 min read. Stateroom televisions capable of showing closed captioning (some satellite feeds do not transmit with captioning, so this feature is available only when the signal the ship receives has captioning). A customary fee will be charged for services and medications dispensed. For the most accuracy onboard your ship, please complete the process at least 30 days prior to your departure. If the other parent is deceased or the child has only one legal parent, a notarized statement must be obtained as proof. NOTE: CPP Standard is available to all guests, regardless of residency. It also allows more MB I believe per day (note MB limit does not stop you from using any service but it does slow down IME). The Browsing package costs $59 for 90 minutes and the Social package costs $109 for 240 minutes. The package is priced slightly below all the other packages of the other cruise lines, about $3 to $4 less per day. If you are using a PC, hold down the Ctrl+Shift+Delete keys. Turn Wi-Fi on and connect to your ships network. Guests can cancel (without paying a cancellation fee) rather than accept a fare increase. Do you buy a cruise ship internet package? The beds can be converted upon request to a queen-size bed if full compliance is not needed. Quench your thirst with our nonalcoholic package which includes an unlimited variety of premium coffees such as espresso and cappuccino, juices, Coca-Cola products, our signature mocktails, Red Bull, and bottled waters 500ml and under. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. FACs are nontransferable, and nonrefundable. There are a few limited services that will still require vouchers. I DID buy it. On board our ships, U.S. dollars is the only currency accepted. Your travel advisor, however, may assist with these arrangements. These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head. You can get discounts on the packages if you purchase them before boarding, or when adding multiple devices because each package is attached to a certain device, so youd need a separate package for each device you wish to access the internet. includes all alcoholic beverages with a menu price of $15 or less (Elite Beverage. We hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections. Our highest priority is your health, safety and peace of mind. In other words, two devices with the premium plan would cost $40/day while four devices would cost $30/day. With this in mind, the following emergency phone numbers are available for your use. Surf and Stream also allows streaming of movies and music from Netflix or Spotify, and connection via video chat apps such as Skype for $17.99 per device per day. Please do not place your baggage over the emergency floor lighting. *Expert Advice: Luggage Forward is a great way to avoid lugging formal wear for pre- or post-cruise hotel/land packages send baggage ahead of you that wont be needed for that portion of your trip in order to more fully enjoy your journey. Westerdam Staterooms VA8119, VA8116, VA8026, VA8025, V6052, V6049, V5140, V5135, V5054, V5051, VA4134, VA4131, H4092, H4089, VA4052, VA4051, D1100, D1099, C1082, C1081 are ambulatory accessible. If you will require regular use of a wheelchair, we recommend that you bring your own wheelchair with you. These rooms have 2 twin beds convertible to a queen-size bed unless otherwise noted below. These packages work onboard the ship as well as on the private island of Perfect Day at CocoCay. An add-on fee can be paid if you wish more than one devise per account to be active at the same time. Every decision we make starts with that basic rule. Flight search options include choice of round trip or one way travel, economy or premium classes, maximum number of stops, airline, and layovers en route if desired. It allows for accessing social media, surfing websites and checking email, but you can upgrade to Premium Wi-Fi for faster surfing and streaming for as little as $10/day. Fully Accessible The Reservation number can be found in your Express Docs on the air travel and arrival information page. All other questions and concerns regarding air arrangements should be directed to your travel advisor.